Return Policy for FencingandRailing.com

At FencingandRailing.com, we strive to ensure your complete satisfaction with every purchase. Our return policy is designed to be straightforward and customer-friendly. Please review the details below to understand our return process.

Eligibility for Returns

  • Products must be returned within 30 days of the delivery date.
  • Items must be unused, in their original condition, and in the original packaging.
  • Custom-made or specially ordered items are non-returnable unless defective or damaged.
  • Returns must include all original components, such as hardware, manuals, and accessories.

Non-Returnable Items

  • Clearance or discontinued products.
  • Items marked as “final sale” at the time of purchase.
  • Products damaged due to misuse, improper installation, or neglect.

Return Process

  1. Contact Us: Initiate your return by contacting our customer service team at support@fencingandrailing.com or by calling [insert phone number]. Provide your order number and a brief explanation for the return.
  2. Receive Return Authorization: We will issue a Return Merchandise Authorization (RMA) number, which must be included with your return shipment.
  3. Package and Ship: Securely package the item(s) in the original packaging and include the RMA number. Ship the package to the address provided by our team using a trackable shipping method.
  4. Inspection and Refund: Once we receive and inspect the returned item(s), we will process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a defect, damage, or an error on our part.
  • If the return is due to our error (e.g., wrong item shipped or defective product), we will provide a prepaid shipping label.

Refunds

  • Refunds will be issued for the purchase price of the item(s), excluding original shipping fees, unless the return is due to our error.
  • Refunds may take 5-10 business days to appear in your account, depending on your payment provider.
  • A restocking fee of 15% may apply to non-defective returns, unless otherwise specified.

Damaged or Defective Products

  • If you receive a damaged or defective item, please contact us within 7 days of delivery to report the issue.
  • Provide photos of the damage or defect and your order number to expedite the process.
  • We will arrange for a replacement or refund and cover all associated shipping costs.

Exchanges

  • If you wish to exchange an item for a different size, color, or style, please contact us to confirm availability.
  • Exchanges are subject to the same eligibility requirements as returns.
  • Customers are responsible for shipping costs for exchanges unless the original item was defective or incorrect.

Contact Us
If you have any questions about our return policy or need assistance with a return, please reach out to our team:

  • Email: support@fencingandrailing.com
  • Phone: []
  • Hours: Monday-Friday, 9:00 AM – 5:00 PM EST

We value your business and are here to help make your shopping experience with FencingandRailing.com as smooth as possible. Thank you for choosing us for your fencing and railing needs!